13 Comments
User's avatar
Beth's avatar

I have a team of 35 on my own. There is not enough time to do fortnightly 1:1s and still do all my other tasks. Im trying to introduce 90 day ones but this is a squeeze. How do I manage this?

Expand full comment
Heather Elkington's avatar

Hey Beth - Wow that's a big team!

Are they all direct reports?

Although it's not ideal, I know it does happen and we have to be realistic, so I'd just look to reduce the quantity to an amount that feels reasonable

Or is there an opportunity to introduce some supervisors into the team that could help with the management workload?

H

Expand full comment
Beth's avatar

Thanks for the response. All direct reports and no scope to restructure or employ to have supervisors. Drowning a little to be honest! I'll still with 90 day 1:1s and annual appraisals. Was thinking of adding weekly drop in sessions but not sure if they work.

Expand full comment
Heather Elkington's avatar

I'd stick with the 90 days, and test the drop ins - It might be that only 1/2 people need them, but that's where you can help them the most

Possibly do a survey across the team too to see how you can be most helpful

Expand full comment
Kate's avatar

Hi! I can see the salary review template. Would you be able to share the 90days one please?

Expand full comment
Heather Elkington's avatar

Hey! It's at the very top of the blog post

Expand full comment
Mit's avatar

You referred to a template on each second of 1-2-1, can you please share that

Expand full comment
Heather Elkington's avatar

Hey! Course, the link is right at the top of this article

Expand full comment
Rhea Bettoni's avatar

You refer to an annual salary review template but I cant see it. Just checking I'm not missing it. Thanks!

Expand full comment
Marcelle Braithwaite's avatar

What’s your thoughts on using this same principle as a customer success role for your key clients?

Expand full comment
Heather Elkington's avatar

I love the idea - For clients I use something called 'The Gloss Method'

You can read up on it here: https://en.wikialpha.org/wiki/GLOSS_Method

It's a method we developed in my old company as a way of getting closer to clients, building advocates and ultimtately selling to them in the best way possible

Expand full comment
Marcelle Braithwaite's avatar

Oh amazing! Thanks for sharing I’ll do some more reading on the method. Sounds really interesting

Expand full comment